Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 14 days of the date of purchase. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in their original, unopened condition.

RETURN PROCESS

To return an item, please email customer service at info@stridebeer.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in the original packaging and include your proof of purchase, and mail your return to the following address:

Stride Brands Ltd
Attn: Returns
RMA #
Unit 13, 1 Emma Street
London E2 9FP
United Kingdom

Please note, you will be responsible for all return shipping costs. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receipt of your item to process your return. Refunds may take 1 to 2 billing cycles to appear on your credit card/bank statement, depending on your bank. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service email address below to arrange a full refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at info@stridebeer.com